Patient Care

Pinnacle was formed to bring individualized care and uncompromising quality to every patient. Because Pinnacle concentrates on just a few specialties, and is operated by physicians, it can deliver efficiencies that are not possible in other settings.

Beginning with your first introduction to the hospital, and continuing with the individual attention patients and families receive throughout their stay, Pinnacle means personal service and respect. It’s not just what we are about, it’s who we are.

Frequently Asked Questions

Below is a collection of questions patients, family members, and guests may have about Pinnacle Hospital. We hope this provides you with answers to many of your questions, but please don’t hesitate to contact Pinnacle with additional questions. You may click here to send your question to Pinnacle, or you may call (219)756-2100.

Where is Pinnacle Hospital located?
Pinnacle Hospital is located on 93rd Ave. just east of Broadway in Crown Point, Indiana (west of I-65, just south of the Junction of I-30 and I-65.)

What do I do if I need a wheelchair, crutches, walker, etc?
If you have special needs, please call us at 219-756-2100 and we will make arrangements to assist you upon your arrival. We are happy to provide all types of accommodates that will make your visit with us more comfortable.

Do I come in the main entrance if I am having surgery?
Yes. You will find ample parking just steps away from Pinnacle's front door. Also, as a convenience for our guests, free valet parking is available.

Where does my family wait while I am in surgery?
Family waiting is located in the main lobby of the hospital.

What should I bring with me when I come to the hospital?
We provide a brief list of things many of our patients have found they needed during their stays with us. You can access this list now. We suggest that you talk with your doctor and find out if there is anything he or she specifically needs you to bring to the hospital.

Are there private rooms available and are guests allowed to stay overnight in the room?
At Pinnacle, we only offer private rooms, allowing us to tailor your experience to your needs. Parents are always welcome to stay with their children. Special arrangements may also be made for guests to spend the night in a patient’s room upon request.

What are visiting hours?
Visitors are welcome at Pinnacle from 12 noon to 8 p.m. Please remember that rest is an important part of recovery. Your visits should be determined by how your loved one is feeling. It is also important to note that if you will be arriving at the hospital after 8 p.m. or leaving after that time, you will need to use the entrance on the southeast side of the building.

What is the main phone number for the hospital and how do I reach a patient’s room?
The main number for the hospital if (219)756-2100. You may reach a patient's room in two way. If you know the suite number your loved one is in, click here for a directory of telephone numbers to each individual room. If you do not know what room the guest is in, please call (219)756-2100 and we will connect you to the individual's room.

What kinds of insurance do you accept and how do I know if my insurance is accepted?
Pinnacle Hosiptal accepts the following insurance companies:

  • Aetna
  • American Community Mutual Insurance Company
  • Anthem Blue Cross/Blue Shield
  • Cigna Healthcare
  • Coventry Healthcare
  • Integrated Health Plan
  • Medicare 
  • MultiPlan
  • Private Health Care Systems (PHCS)
  • United Healthcare

If you do not see your healthcare plan on this list, please call 219-796-4100.

Does Pinnacle bill Medicare?
Yes, Pinnacle Hospital is a participating member of the Medicare program. Our business office will file your claims with the Medicare office.

Having Surgery?

If you are scheduled to have surgery at Pinnacle Hospital, we look forward to serving you. We hope the following information will help you prepare in advance for your surgery. Our goal is to make your surgery and stay with us, whether just a few hours or a few days, as comfortable and convenient as possible.

We advise patients to print this helpful information, review it and share this information with your family or friends who will be accompanying you to the hospital. Your physician will likely provide information for you to review as well. Please discuss specific details about your surgery with your doctor.

Once your surgery and recovery are completed, you will need to be driven home by an adult. You will not be allowed to drive. It is also recommended that you arrange for an adult to stay with you until the day after your surgery.

If you have any questions about your surgery schedule or any issues involving your upcoming stay at Pinnacle Hospital, please call (219) 756-2100.

Pre-Admission Information
Prior to any surgery, pre-admission information must be completed. These forms can usually be completed in your physician’s office. When filling out the forms, it is suggested you have your insurance information, recent medical information, and a list of medications your are taking and allergies. This paperwork will then be forwarded to the surgery department.

Pre-Admission Testing
Many patients are required to come to the hospital in advance of their procedure in preparation for their surgery. You doctor or a member of the Pinnacle staff will contact you regarding any pre-admission testing that needs to take place.

The Day Before Your Surgery
Your physician will provide you with specific information you will need to follow the day and evening before your surgery. The following are basic instructions for any surgical patient. It is extremely important that you follow your doctor’s specific instructions and recommendations.

  • Please do not eat or drink anything after 10 p.m. the night before your surgery
  • Discuss with your surgeon whether or not you should take any required medication before your surgery
  • Avoid smoking and drinking alcohol for 24 hours before your surgery

The Day of Your Surgery
Patients are advised to arrive at the hospital at least 90 minutes prior to their scheduled surgery. Those needing special assistance should be sure to contact the hospital to make those arrangements before coming to the hospital. Your first stop at the hospital should be at the front desk. A member of the Pinnacle staff will direct you from there.

Surgical Prep
After you have changed into a surgical gown, a staff member will go over your procedure and answer any questions you may have. Once you are moved into an operating room, an intravenous line will be started on your arm to administer fluids or medications.

Surgery
Once in the surgical suite, the nurse, physician, anesthesiologist and any support staff will verify the procedure to be performed and the anesthesia will be administered. The length of your surgery will vary depending on the procedure. Please discuss any question about your surgery with your physician or surgeon.

Post Op Care and Instructions
Once your surgery is completed, you will be taken to recovery, where you will be monitored by specially trained nurses. If you are having outpatient surgery, once you have fully awakened from the effects of anesthesia, you will be moved to a recovery area, where a family member or visitor will be allowed to stay with you. If you are having inpatient surgery, following your recovery, you will be taken to your room where family members or visitors can visit you.

PINNACLE HOSPITAL DINING SERVICES

Meeting your nutritional needs helps to accelerate your recovery process; therefore, various dining options are available for Pinnacle Hospital patients, families and visitors. Patients at Pinnacle Hospital are offered diverse dining options.

Families and visitors are welcome to join patients for meals. Kitchen hours are 6:00am-6:00pm.

  • Breakfast served: 7:00 am – 9:00 am
  • Lunch served: 11:00 am – 1:00 pm
  • Dinner served: 4:30 pm – 6:00 pm

HOW TO PLACE ORDER

  • Dial 3463 (DINE).
  • Tell your Room Service operator your request.
  • Your food will be delivered within 30 minutes.

Things to remember when placing your order:

  • Certain tests require that you not eat for a period of time. After returning to your room, place your order and we will be pleased to deliver your meal promptly.
  • It is important that you verify any food allergies you have when you are placing your order.
  • You may pre-order up to one meal in advance. Please inform the Room Service operator that is what you wish to do.

For Diabetic Management:

  • Please notify the nursing staff after ordering each meal so we can best help you manage your diabetes. As you know, timing of blood sugar checks and medication is critical in keeping your blood sugar as normal as possible. We appreciate your assistance with your medical treatment.
  • Please note (#) = Carbohydrate exchanges/15gm per exchange.
  • If your physician has ordered a diabetic diet for you, we recommend the following meal times:
    • Breakfast: 7:00 am – 8:00 am
    • Lunch: 11:30 am – 12:30 pm
    • Dinner: 5:00 pm – 6:00 pm

Guest Trays:

  • At Your Request – Room Service Dining is also available to your guests to enjoy for $5.00 per meal.
  • If you have additional questions about Guest Trays, please call extension 3463.  

Our goal is to make your stay as enjoyable as possible and ensure you are very satisfied with your Room Service Dining experience.

For more information about Food and Nutrition services at Pinnacle Hospital, call 219.796.4063


Patient Suite Directory

The following are the telephone numbers for our guest suites. If you do not know which room your loved one is in, please call (219)756-2100.

Guest Suite 1 -- 796-4180

Guest Suite 2 -- 796-4181 

Guest Suite 3 -- 796-4182

Guest Suite 4 -- 796-4183 

Guest Suite 5  -- 796-4184

Guest Suite 6 -- 796-4185 

Guest Suite 7 -- 796-4186 

Guest Suite 8  -- 796-4187

Guest Suite 9 -- 796-4188 

Guest Suite 10 -- 796-4189 

Guest Suite 11 -- 796-4190 

Guest Suite 12 -- 796-4191 

Guest Suite 13  -- 796-4192

Guest Suite 14 -- 796-4193 

Guest Suite 15 -- 796-4194 

Guest Suite 16 -- 796-4195 

Guest Suite 17 -- 796-4196 

Guest Suite 18 -- 796-4197 

Things to Bring to the Hospital

The following are items that patients have found helpful to have with them when they are patients at the hospital.

  • Your clothing should be comfortable and loose-fitting. If you are having outpatient surgery, you will be wearing these clothes home. If you are having inpatient surgery, consider bringing a robe and non-skid slippers.
  • Please bring a case to place your eyeglasses in when not wearing them. If you wear contacts, please make sure to bring a case and bring your glasses as well.
  • Please let us know if you are wearing a hearing aid or dentures.
  • If you are staying at the hospital, you will want to bring personal toiletries, such as a toothbrush and toothpaste with you.
  • Bring reading material, such as magazine or paperback novels.
  • Please do not bring valuables, such as jewelry, watches, and your wallet to the hospital. Keep them with family for safe keeping.

If you need anything during your stay with us at Pinnacle Hospital, please don’t hesitate to ask your physician, nurse, or any staff member. Your comfort, satisfaction, and best outcome are our highest priority.

Advance Directives

THE IMPORTANCE OF ADVANCE DIRECTIVES

Each time you visit a doctor, you are making a decision about your health. It is important to remember, however, if you should, for one reason or another, not be able to make decisions about your own health, whether it is because of an injury or illness, someone else will be making those care decisions for you, unless you have an Advance Directive in place.

WHAT IS AN ADVANCE DIRECTIVE?

The Indiana State Department of Health states that an “Advance directive” is a term that refers to your spoken and written instructions about your future medical care and treatment. By stating your healthcare choices in an advance directive, you help your family and physician understand your wishes about your medical care. Indiana law pays special attention to advance directives.

Advance directives may be one or more documents that ask you to name someone to make health choices for you if you become incapacitated. You may also request that certain measures not be taken on your behalf.

An advanced directive does not take away your right to make decisions about your current healthcare. As long as you can express your own decisions, your advance directives will not be used. The advance directive is only to be used when you are unable to communicate or when your physician decides that you no longer have the mental competence to make your own choices.