Patients Rights & Responsibilities
PATIENT RIGHTS
The patient, or when appropriate, the patient’s representative will be notified of the patient’s rights prior to furnishing or discontinuing patient care.
The patient has the right to impartial access to treatment, regardless of race, color, gender, national origin, religion, disability, age or sexual orientation.
The patient has the right to participate in the development and implementation of his or her plan of care.
The patient or the patient’s representative has the right to make informed decisions regarding his or her care including being informed of his or her care, being involved in care planning and treatment and being able to request or refuse treatment.
The patient has the right to formulate advance directives and to have practitioners and Hospital staff who care for the patient comply with these directives.
The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the Hospital.
The patient has the right to personal privacy.
The patient has the right to receive care in a safe setting.
The patient has the right to be free from all forms of abuse and harassment.
The patient has the right to the confidentiality of his or her clinical records and to access information contained in his or her clinical records within a reasonable time frame.
The patient has the right to be free from physical or mental abuse and corporal punishment and from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff.
The patient has the right to safe implementation of restraint or seclusion by trained staff.
The patient has the right to file a grievance. A patient has the right to file a complaint or grievance with the Indiana State Department of Health, the Medicare Quality Improvement Organization or CMS, regardless of whether or not he or she has filed a complaint with the Hospital:
Indiana State Department of Health
2 North Meridian Street
Indianapolis, IN 46204
(317) 233-1325
Health Care Excel
2901 Ohio Boulevard, Suite 112
Terre Haute, IN 47803
(800) 288-1499
Centers of Medicare and Medicaid Services
Region 5 Office
233 North Michigan Avenue, Suite 600
Chicago, IL 60601
(312) 886-6432
PATIENT RESPONSIBILITIES
The patient is responsible for providing, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other information relating to his or her health. The patient is responsible for reporting unexpected changes in his or her condition to the appropriate practitioner. The patient is responsible for reporting that he or she clearly understands a contemplated treatment or procedure and what is expected of him or her.
The patient is responsible for following the prescribed care plan from the practitioner primarily responsible for his or her care. This may include following the instructions of Hospital personnel as they carry out the prescribed care plan or enforce applicable Hospital policies and procedures. The patient is responsible for cooperating with treatment schedules and appointments and giving notification to the appropriate practitioner when unable to do so.
If the patient refuses treatment or does not follow the practitioner’s instructions, he or she is responsible for his or her own actions.
The patient is responsible for providing information for insurance claims. Payment arrangements should be made with Hospital business office personnel as promptly as possible when required.
The patient is responsible for complying with Hospital policies or procedures regarding patient care and conduct and for respecting the property of others and of the Hospital.
The patient is responsible for assisting in the control of noise and number of visitors in consideration of other patients and Hospital personnel.
The patient is responsible for providing the Hospital with a copy of any advance directives executed.